Frequently Asked Questions

Can I purchase goods and send them to someone as a gift?
What credit cards do you accept for online purchases?
How does my jewellery arrive?
What paperwork is included when sending goods to a gift recipient?
How much does delivery cost?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Do you provide a gift exchange service?
What do I do if I have forgotten my password?
How do I find the product online that I have seen in the latest catalogue?
How long will it take for my order to arrive?
Do you keep a history of my orders and if my details change is this history lost?
How do I return something I have purchased online?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?