What do I do if the item is damaged when it arrives?
At Stewart Dawsons, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please Click here to view our Returns Policy.
What paperwork is included when sending goods to a gift recipient?
A packing slip is included, gift card message (if applicable) and any other related documentation. However no prices are visible on the paperwork.
How much does delivery cost?
Standard (1-3 days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.
How do I know what the status is of my order?
Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number which can be monitored through Courier Post.
Can I have goods sent to an overseas address?
We do not currently dispatch orders to addresses outside of New Zealand
What if I cannot find what I am looking for?
Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for Store Locations.
How do I find out more information about a product?
Please phone or visit your local Stewart Dawsons store. Alternatively you can email us at firstname.lastname@example.org
Do you provide a gift exchange service?
Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.
What do I do if I have forgotten my password?
We can send you a reminder of your password to you by email. Click here if you have forgotten your password.
How do I find the product online that I have seen in the latest catalogue?
Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Stewart Dawsons store during business hours. Click here for store locations.
How long will it take for my order to arrive?
Your order will be dispatched within 1-5 business days.
Do you keep a history of my orders and if my details change is this history lost?
Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address.
How do I return something I have purchased online?
At Stewart Dawsons, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.
How does my jewellery arrive?
Your Stewart Dawsons online purchase will come beautifully packaged in a Stewart Dawsons box - perfect for a gift or a treat for yourself.
Can the parcel be left on my door step if I am not home?
Sorry, no. We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery. Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call.
What credit cards do you accept for online purchases?
Stewart Dawsons accepts Visa and Mastercard for online purchases.
Can I purchase goods and send them to someone as a gift?
Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.
Are Stewart Dawsons Gift Cards sold in specific denominations?
Gift Cards can be purchased in any denomination by visiting your nearest Stewart Dawsons store. Click here for store locations. Gift Cards purchased online are available in any denomination between $20 and $200.
Where can I purchase a Stewart Dawsons Gift Card?
Stewart Dawsons Gift Cards may be purchased online or in any of our 13 nationwide stores, or online. Click here for Store Locations or call (09) 373 2640.
Does my Stewart Dawsons Gift Card expire?
Yes it does. A Stewart Dawsons Gift Card is valid for use for 24 months from the original date of purchase.
What is a Stewart Dawsons Gift Card?
The Stewart Dawsons Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Stewart Dawsons Gift Card is more convenient and more exciting than giving cash.
Is the Stewart Dawsons Gift Card like a credit card?
No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.
Is a Stewart Dawsons Gift Card suitable to give for any occasion and can anyone use one?
Yes, you may use it yourself or give it to anyone you choose. The Stewart Dawsons Gift Card is the perfect gift for Birthdays, Engagements, Weddings and Anniversaries.
Can a Stewart Dawsons Gift Card be used immediately after purchasing?
Once purchased, the Stewart Dawsons Gift Card can be used immediately.
Can I redeem my Stewart Dawsons Gift Card for cash?
No. Your Stewart Dawsons Gift Card may be redeemed for Stewart Dawsons product only.
Can I return product that was purchased using a Stewart Dawsons Gift card?
Yes, as long as you provide the Stewart Dawsons receipt or Exchange Card within 30 days of purchase. The goods must be in an unworn and new condition and will credit you with a new Stewart Dawsons Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.
What is the cost of purchasing a Stewart Dawsons Gift Card?
The only cost to you is the amount you choose to place on the Gift Card, or any relevant shipping costs for online purchases.
What is the return policy on a Stewart Dawsons Gift Card?
Stewart Dawsons Gift Cards are not refundable.
How do I redeem my Stewart Dawsons Gift Card?
You may redeem your Gift Card online or in any of our 15 nationwide stores.Click here for Store Locations. Select goods within a Stewart Dawsons store and present them to the Sales Assistant at the counter along with your Gift Card.
How do I know what the balance is on my Stewart Dawsons Gift Card?
You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.
Can I use more than one Stewart Dawsons Gift Card to make a purchase?
Do I have to spend the exact amount on my Stewart Dawsons Gift Card?
Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.
Who do I contact with questions about a Stewart Dawsons Gift Card?
You may visit one of our 15 stores nationwide or contact us by calling (09) 373 2640. Alternatively you can email us email@example.com during business hours (Monday to Friday, 9am to 5pm) and we will gladly answer any questions you may have.
Will I be charged any fees if I don't use my Stewart Dawsons Gift Card for an extended period of time?
Stewart Dawsons does not charge service fees for any unused Gift Cards carrying a balance.
What is Oxipay?
Oxipay lets you spread the cost of your purchases over 4
fortnightly payments interest free, making buying what you want that much
Who can use Oxipay?
You can access Oxipay if you:
- Live in New Zealand
- Are at least 18 years old
- Have a valid and verifiable email address and a New Zealand mobile number
- Have a New Zealand Mastercard or Visa credit or debit card
- Have a New Zealand residential and shipping address
- Have a New Zealand drivers licence
How do I use Oxipay?
Simply select Oxipay as your payment method during the
checkout process. This will then direct you to Oxipays' website to complete
What does it cost to use Oxipay?
Nothing, as long as each of your payments reaches Oxipay by
the due date.
What are the fees for late payment?
If your payments don’t reach Oxipay by the due date, they
will charge you a late payment fee of $10. A $30 collection fee may also be
applied if any payment is still outstanding more than 7 days after your due
When are my payments processed?
Your first payment is made when you make your purchase and will be 25% of the purchase price. Each subsequent instalment is charged every fortnight after the purchase date.
Purchase Price $500
Oxipay Payment Schedule
Instalment 1 - $125 due on 1 June (today)
Instalment 2 - $125 due on 15 June
Instalment 3 - $125 due on 29 June
Instalment 4 - $125 due on 12 July
What if I want to return the goods I have purchased for a refund?
At Stewart Dawsons, we proudly stand behind our product. Customer
satisfaction is important to us! If you are not satisfied with your
purchase, please click here to view our returns policy and procedure.
What cards does Oxipay take?
We accept any Mastercard or Visa credit or debit card that
have been issued in New Zealand for Oxipay payments. Currently, we do not
accept any prepaid cards or any credit or debit cards that have been issued
outside of New Zealand.
I have more questions on Oxipay?
The friendly Oxipay support team are available to help if
you have any questions about Oxipay. You can reach them via their Help &
Support page or call 0800 189 236
What benefits do I receive if I become a member?
You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).
How do I become a member?
It's easy to become a member by simply entering your details online. Click here to create your membership account.
How do I change my details?
By changing your details on-line, email us at firstname.lastname@example.org or call us on (09) 373 2640.
Can I still be a member and not receive emails?
Yes you can, when you sign up just unclick the tick at the bottom of the page when you sign up, or you can click the unsubscribe link on any email you receive from Stewart Dawsons.
What if I no longer wish to be a member?
You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.
Do you pass my details onto anyone else?
Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at email@example.com to change your details or to be removed from our emailing list.