Question 1

Do you keep a history of my orders and if my details change is this history lost?

Accepted Answer

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address.

Question 2

How does my jewellery arrive?

Accepted Answer

Your Stewart Dawsons online purchase will come beautifully packaged in a Stewart Dawsons box - perfect for a gift or a treat for yourself.

Question 3

What paperwork is included when sending goods to a gift recipient?

Accepted Answer

A packing slip is included, gift card message (if applicable) and any other related documentation. However no prices are visible on the paperwork.

Question 4

How much does delivery cost?

Accepted Answer

Standard (1-3 days): FREE delivery for any order $80 and over. $6.50 freight charge for all other orders.

Question 5

How do I know what the status is of my order?

Accepted Answer

Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number which can be monitored through Courier Post.

Question 6

Can I have goods sent to an overseas address?

Accepted Answer

We do not currently dispatch orders to addresses outside of New Zealand

Question 7

What if I cannot find what I am looking for?

Accepted Answer

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for Store Locations.

Question 8

How do I find out more information about a product?

Accepted Answer

Please phone or visit your local Stewart Dawsons store. Alternatively you can email us at info@stewartdawsons.co.nz

Question 9

Do you provide a gift exchange service?

Accepted Answer

Yes. The gift recipient may exchange goods at any of our stores within 6 weeks of purchase. The packing slip or reciept will need to be provided and the goods must be in their original packaging and condition.

Question 10

What do I do if I have forgotten my password?

Accepted Answer

We can send you a reminder of your password to you by email. Click here if you have forgotten your password.

Question 11

How do I find the product online that I have seen in the latest catalogue?

Accepted Answer

Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Stewart Dawsons store during business hours. Click here for store locations.

Question 12

How long will it take for my order to arrive?

Accepted Answer

Your order will be dispatched within 1-5 business days.

Question 13

How do I return something I have purchased online?

Accepted Answer

At Stewart Dawsons, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Question 14

What do I do if the item is damaged when it arrives?

Accepted Answer

At Stewart Dawsons, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please Click here to view our Returns Policy.

Question 15

Can the parcel be left on my door step if I am not home?

Accepted Answer

Sorry, no.  We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  Our courier drivers will not leave a parcel at your doorstep if no one is able to sign for it, they will leave a card to call.

Question 16

What credit cards do you accept for online purchases?

Accepted Answer

Stewart Dawsons accepts Visa and Mastercard for online purchases.

Question 17

Can I purchase goods and send them to someone as a gift?

Accepted Answer

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

Question 18

Will I be charged any fees if I don't use my Stewart Dawsons Gift Card for an extended period of time?

Accepted Answer

Stewart Dawsons does not charge service fees for any unused Gift Cards carrying a balance.

Question 19

Are Stewart Dawsons Gift Cards sold in specific denominations?

Accepted Answer

Gift Cards can be purchased in any denomination by visiting your nearest Stewart Dawsons store. Click here for store locations. Gift Cards purchased online are available in any denomination between $20 and $200.

Question 20

Where can I purchase a Stewart Dawsons Gift Card?

Accepted Answer

Stewart Dawsons Gift Cards may be purchased online or in any of our 13 nationwide stores, or online. Click here for Store Locations or call (09) 373 2640.

Question 21

Does my Stewart Dawsons Gift Card expire?

Accepted Answer

A Stewart Dawsons Gift Card is valid for use for 3 YEARS from the original date of purchase.

Question 22

What is a Stewart Dawsons Gift Card?

Accepted Answer

The Stewart Dawsons Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Stewart Dawsons Gift Card is more convenient and more exciting than giving cash.

Question 23

Is the Stewart Dawsons Gift Card like a credit card?

Accepted Answer

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Question 24

Is a Stewart Dawsons Gift Card suitable to give for any occasion and can anyone use one?

Accepted Answer

Yes, you may use it yourself or give it to anyone you choose. The Stewart Dawsons Gift Card is the perfect gift for Birthdays, Engagements, Weddings and Anniversaries.

Question 25

Can a Stewart Dawsons Gift Card be used immediately after purchasing?

Accepted Answer

Once purchased, the Stewart Dawsons Gift Card can be used immediately.

Question 26

Can I redeem my Stewart Dawsons Gift Card for cash?

Accepted Answer

No. Your Stewart Dawsons Gift Card may be redeemed for Stewart Dawsons product only.

Question 27

Can I return product that was purchased using a Stewart Dawsons Gift card?

Accepted Answer

Yes, as long as you provide the Stewart Dawsons receipt or Exchange Card within 30 days of purchase. The goods must be in an unworn and new condition and will credit you with a new Stewart Dawsons Gift Card. If the product is faulty we will meet our obligations under the Consumer Guarantees Act.

Question 28

What is the cost of purchasing a Stewart Dawsons Gift Card?

Accepted Answer

The only cost to you is the amount you choose to place on the Gift Card, or any relevant shipping costs for online purchases.

Question 29

What is the return policy on a Stewart Dawsons Gift Card?

Accepted Answer

Stewart Dawsons Gift Cards are not refundable.

Question 30

How do I redeem my Stewart Dawsons Gift Card?

Accepted Answer

You may redeem your Gift Card online or in any of our 15 nationwide stores.Click here for Store Locations. Select goods within a Stewart Dawsons store and present them to the Sales Assistant at the counter along with your Gift Card.

Question 31

How do I know what the balance is on my Stewart Dawsons Gift Card?

Accepted Answer

You can check your Gift Card balance anytime by visiting us in-store or online at Click here to check your balance.

Question 32

Can I use more than one Stewart Dawsons Gift Card to make a purchase?

Accepted Answer

Yes.

Question 33

Do I have to spend the exact amount on my Stewart Dawsons Gift Card?

Accepted Answer

Your Gift Card may be used to make purchases up to the available amount to spend. If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Question 34

Who do I contact with questions about a Stewart Dawsons Gift Card?

Accepted Answer

You may visit one of our 15 stores nationwide or contact us by calling (09) 373 2640. Alternatively you can email us info@stewartdawsons.co.nz during business hours (Monday to Friday, 9am to 5pm) and we will gladly answer any questions you may have.

Question 35

What is Afterpay?

Accepted Answer

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time.

For example, if you purchase an item for $200, you pay 4 instalments of $50.

Question 36

How do I use Afterpay?

Accepted Answer

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Question 37

Does it cost any more to use Afterpay?

Accepted Answer

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Question 38

What spending limits apply?

Accepted Answer

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.

Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Question 39

What if I want to return the goods I have purchased for a refund?

Accepted Answer

At Stewart Dawsons, we proudly stand behind our product. If you are not satisfied with your purchase, please click here to view our returns policy and procedure.

Question 40

What cards does Afterpay accept?

Accepted Answer

Afterpay only accepts Mastercard and Visa debit/credit cards issued in New Zealand.

Question 41

Want more information on Afterpay?

Accepted Answer

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.co.nz

Question 42

What benefits do I receive if I become a member?

Accepted Answer

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

Question 43

How do I become a member?

Accepted Answer

It's easy to become a member by simply entering your details online.  Click here  to create your membership account.

Question 44

How do I change my details?

Accepted Answer

By changing your details on-line, email us at info@stewartdawsons.co.nz or call us on (09) 373 2640.

Question 45

Can I still be a member and not receive emails?

Accepted Answer

Yes you can, when you sign up just unclick the tick at the bottom of the page when you sign up, or you can click the unsubscribe link on any email you receive from Stewart Dawsons.

Question 46

What if I no longer wish to be a member?

Accepted Answer

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Question 47

Do you pass my details onto anyone else?

Accepted Answer

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@stewartdawsons.co.nz to change your details or to be removed from our emailing list.

Frequently Asked Questions